About Us

1. Introduction

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: Name, email address, phone number, and any other details you provide through our contact or quotation forms.
• Usage Data: Information about how you browse and interact with our site, such as pages visited, time spent, and referring URLs.
• Device Information: Browser type, IP address, and device identifiers collected automatically for security and analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and customer support needs.
• Process and fulfill orders or service requests.
• Improve our website, products, and overall customer experience.
• Send updates, promotional offers, or service-related communications, where permitted.
• Maintain the security and integrity of our website.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings, though this may affect certain site functionality.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, or fulfilling orders, all of whom are obligated to keep your information confidential.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us:

Email: support@ecopacks.us
Phone: +1 (415) 676-1123